At QMDCI HOSPITALITY, we specialize in connecting top hospitality talents with leading industry employers. Our mission is to provide personalized recruitment services that meet the unique needs of our clients and candidates, ensuring seamless matches that drive business success.
Our Expertise on Recruitment and Training: QMDCI is a management company that boasts a comprehensive range of hospitality services, including training. With over fifteen years of experience, the company offers recruitment and onboarding services and training in a wide array of areas, such as food and beverage excellence/wine service, front desk operations and management, human resources management, housekeeping operations management, sales and marketing techniques, revenue management, leadership and management development, customer service excellence, safety and security procedures, (in-person and online) and events planning and management.
This involves a clear and detailed job description for each role. It is essential to get it right by recruiting candidates with the right skills and experiences.
Task- to design job descriptions based on hotel operations.
Duration-1 week
Advertisements will be published in the right places. We target the most suitable candidates so that ads will be placed on LinkedIn, print media, and credible recruitment platforms.
Duration-1 month
This phase takes place immediately after CVs are submitted. We screen candidates against the role requirements to eliminate unsuitable candidates.
Duration-1 month
This process occurs after the selection criteria have been evaluated and we have narrowed down our initial pool of applicants. We can better understand the capabilities of selected candidates. We select against the hotel criteria, vision, and mission.
Duration-1 week
After a thorough and rigorous interview process, we select the perfect fit for the position. The selection is based on performance, the results of their interviews, and any tests or assessments. After this stage, a contract of employment is offered with a probation period of 3 months before confirmation of appointment. However, sometimes, it is subject to owners’ views. .
Duration-1 month
Newly hired staff are introduced to the organisation and are taken through their new position and job requirements.
For hotels, the first training schedule after onboarding is SOP- Standard Operating Procedures. An SOP is developed and implemented for every department. Training on the SOP is essential to instil in every individual the culture of the hotel and the hospitality industry.
The following departments are covered
Front office/Desk operation, Room Division/Housekeeping, Maintenance and Engineering, Food and Beverage, Sales and Marketing, Finance and Accounts, IT, Security And others
Objectives of SOP
The development and implementation of SOP lead to Consistency and set expectations and guidance. Meeting and exceeding requirements in the world of hotels. It helps create a unique experience and meet guest expectations.
Other training
Management Clinics involve training on productivity, soft skills, ethical behaviour, organisational behaviour, teamwork, and many more.
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